TESTIMONIALS

9 Reviews | write a review
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Thank you for the excellent customer service. My daughter is …

Thank you for the excellent customer service. My daughter is happy so that means mom is overjoyed.

Debrina Debrina July 5, 2018

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Great service! I am from out of town and that worried me. So …

Great service! I am from out of town and that worried me. So happy to have found them. I feel the amount paid for my repair was very reasonable and done in a timely manner!

Regina E. Regina E. July 5, 2018

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They even gave us some options for entertaining our kids and …

We broke the axel on our travel trailer while passing through Downs, IL, late last night. We got help from a local trucker and tow truck driver before we finished the call to AAA. Tony, from Anytime Towing, said he would come back in the morning and we could follow him to the shop where they would replace the axel. He even gave us the number for where we could get a new axel. He met up with us in the morning and we followed him to Baird's. Once we got to Baird's they took great care of us. They were able to get us in right away. It was not what they were expecting to come rolling in on a Thursday morning. They even gave us some options for entertaining our kids and where to eat. We ended up spending the day and having a great time at the Children's Museum. We were back on the road by 3pm. Thank you Baird's!!

Christy P. Christy P. July 5, 2018

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“Round three at Baird’s. Fast honest repairs. This is our go …

Round three at Baird's. Fast honest repairs. This is our go to auto service in Normal IL. Thank you for taking good care of my student's older car!

Kat Q. Kat Q. July 5, 2018

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Would not go anywhere else with my car here in town

Would not go anywhere else with my car here in town. I had my car towed there after their business hours, and they called me at 7:45 the next morning to let me know what was wrong and that they would get to fixing it. Had it ready to go by 10am. No add on sales, and friendly service from everyone I encountered.

Josh R Josh R July 5, 2018

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This place is tops in customer service!

My daughter called from school (2 hours away from me) to tell me that her car wouldn't start. Through Yelp, I found this mechanic and couldn't have been more satisfied. They assured me that all would be taken care of and it was...for a reasonable price. They were courteous, helpful and fast. I would recommend them to any Mom who has a kid away at ISU and needs the car repaired 🙂 Just an update: I called Baird's 3 months later to ask them to fax a copy of the bill for my daughter's car and the woman I spoke to faxed it to me within 5 minutes. This place is tops in customer service!

Connie B. Connie B. July 5, 2018

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I have taken my car here twice for repair work. The staff is …

I have taken my car here twice for repair work. The staff is very nice and helpful. The best part is that the service is so quick. Often I would get my car back within a few hours. I have never had any problems with the work they have done.

James C. James C. July 5, 2018

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Great Place, Very Honest

Great Place, Very Honest. My son goes to ISU and was having car problems. I had driven the car also and the driver side front brake was grinding when I wasn't pushing the brake pedal. Seemed like the caliper was stuck. He took it to Tuffy Auto and was quoted $760 for one new caliper, one pad and one rotor. I thought this was ridiculous and called my guy here in Naperville and he said should be about $450.

After looking at the reviews I called Baird. Talked with Darrell on the phone, very nice guy, and without telling him the whole story asked for a quote on the work mentioned above. He said $485 and that would include a new pad on both sides since they are sold in pairs. My son had the car there by noon and it was done by 4. Price as promised $485. If you have a son or daughter going to ISU and they need auto work done I would highly recommend this place

Brian O. Brian O. July 5, 2018

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The price had no hidden fees, and when I expressed concern …

"I just bought a used car from Baird's last week, and the whole process was smooth and simple! I know nothing about cars, and Darrell was incredibly helpful in explaining the condition of the car and the sale process so I understood completely. The price had no hidden fees, and when I expressed concern about the tires they offered to get me new ones at no extra cost. The process was stress-free and I felt like I was being sold a quality vehicle by trusted mechanics. The car runs like a beaut, and I'll definitely be coming back to Baird's for any maintenance!

Kate F. Kate F. July 5, 2018

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What Sets Us Apart?

  • Expertise
  • Reliability
  • Fair Prices
  • In Business Since 1959